Turn guest questions into a conversation worth staying for. A hotel chatbot to support bookings, simplify requests and keep guests coming back.
I want a chatbot for my hotel
Meet the virtual assistant at our fictional Blue Haven Hotel. Choose a room, build an enquiry one question at a time and review your details before the demo submission.
A guided demonstration with sample hotel information. No live bookings, payments or messages to hotel staff.
Demo example: room names, features and prices are fictional. Use sample details only. Nothing is sent or saved.
Bring your rooms, services and guest support into one familiar conversation.
Put your room types, amenities, restaurant menus and hotel services right in their chat. The useful information of a website, in a conversation they can return to.
Let guests browse your menu and send an order request from their phone. Collect their room number and preferences in a simple conversation.
Help guests add or change items in a room-service request, ask about breakfast or request an extra towel. Pass the details to the right team.
Ask for dates, party size and preferences. Guide guests to your booking engine or send an enquiry to reception. Live availability and confirmed bookings depend on the connected booking system.
Suggest breakfast, airport transfers, a spa treatment or an upgrade at a relevant moment. Shape the recommendations around your hotel’s services and availability.
These are possible workflows. The features, channels and integrations for your hotel are agreed before development.
If someone explores your rooms but doesn’t book, a follow-up can invite them back to the conversation where the messaging channel allows it.
Answer remaining questions and share a direct booking link. Give guests a way to continue their enquiry without starting again.
Help returning guests discover member benefits, offers and rewards through your chosen messaging channel and loyalty integration.
With the guest’s permission and details, send a birthday greeting and invite them to celebrate with a stay, dinner or hotel experience.
Send seasonal packages, restaurant news and special offers to guests who choose to receive them. Channel rules and messaging charges may apply.
After check-out, invite guests to share feedback or leave a review. Make it a short, natural follow-up with a link to your chosen review platform.
Explore a guest-retention journey designed to encourage a second stay.
Explore ways to bring new guests into your hotel’s messaging journey.
Some conversations need a person. Give guests a route to your reception team, with their enquiry details passed on through the agreed workflow.
Routine questions can follow your hotel’s approved information. Special requests, uncertainty and exceptions go to your team.
Automated replies can be available outside reception hours. Staff replies follow your team’s working hours.
Start with your hotel’s priorities. Agree the functions and budget around the job you want your chatbot to do.
Shape conversations around room enquiries, guest services and the way your hotel operates.
New menus, services or ideas? Define how content changes and future improvements will be handled.
Connect the first question with a useful answer and a next step, whether that is an enquiry or your booking engine.
Identify where more guest journeys or integrations could support your hotel as your needs change.
Agree the requirements, review the conversation flow and test it before launch.
Set out deliverables, responsibilities, timing and support terms before the project begins.
Start with the questions your reception team hears every day. Explore a chatbot concept and decide whether it fits your hotel.
Tell Karply about your hotel, the channels your guests use and the tasks you would like to simplify.
Talk to Karply ↗ Leave your name and phone number. We’ll know how to reach you.
